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Ageas UK is an award-winning Personal, Commercial and Protection insurance provider in the UK.

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
Industry: Insurance

Domestic & General is the UK’s leading warranty specialist, providing warranty services for more than 7 million UK customers. Through its Fido knowledge management project, powered by Eptica, it has transformed customer service by centralizing knowledge.

Product: Eptica Customer Engagement Suite, Agent Knowledge Base
Industry: Insurance

Hastings Direct, a division of Hastings Insurance Services Limited, is a UK company providing insurance policies and related products by phone and on the internet.

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat, Fax-Letter-SMS, Self-service
Industry: Insurance

Brent Council’s call centre receives seven to eight thousand customer enquiries each month covering areas such as: Revenue and Benefits, Street Care and Environmental Health.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Other

The RSPCA is the leading UK animal welfare charity, specializing in rescue, animal welfare and preventing animal cruelty.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Other

New multichannel knowledge base system helps Dixons’ KNOWHOW provide customer service boost.

Product: Eptica Customer Engagement Suite, Agent Knowledge Base
Industry: Retail

The Works stocks books, toys, gifts, stationery and arts & crafts at discount prices, and sells over one million products every week. With 300 stores and an expanding online business, The Works serves over 22.5 million people every year.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Retail

Britannia Hotels Group is he largest privately owned hotel chain in the UK.

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
Industry: Travel & Leisure

For over 30 years, L'OCCITANE has drawn inspiration from Mediterranean art de vivre and traditional Provencal techniques to create natural beauty products.

Product: Email Management, Chat, Self-service
Industry: Retail

A pre-eminent luxury brand, Montblanc International’s products range from exquisite writing implements to watches and jewellery, supported by the highest levels of service.

Product: Eptica Customer Engagement Suite, Self-service
Industry: Retail