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The Works
The Works stocks books, toys, gifts, stationery and arts & crafts at discount prices, and sells over one million products every week. With 300 stores and an expanding online business, The Works serves over 22.5 million people every year.
AirAsia
Eptica Enables AirAsia to Reach New Heights for Social Customer Service.
L'Occitane en Provence
For over 30 years, L'OCCITANE has drawn inspiration from Mediterranean art de vivre and traditional Provencal techniques to create natural beauty products.
Vivastreet
Vivastreet is a free, classified ads site. It ranks among the top two largest in the UK and is ninth largest in the world.
NHS BSA
The NHS Business Services Authority is a Special Health Authority and an Arms Length Body of the Department of Health which provides a range of critical central services to NHS organisations, NHS contractors, patients and the public.
People Lottery
People's Postcode Lottery manages society lotteries on behalf of a range of charitable bodies, these lotteries support charities and good causes.
Hastings Direct
Hastings Direct, a division of Hastings Insurance Services Limited, is a UK company providing insurance policies and related products by phone and on the internet.
Brent Council
Brent Council’s call centre receives seven to eight thousand customer enquiries each month covering areas such as: Revenue and Benefits, Street Care and Environmental Health.
Easyroommate
Easyroommate is the world’s largest flatshare site, operating in 37 Countries and 12 different Languages.
Dixons Carphone
New multichannel knowledge base system helps Dixons’ KNOWHOW provide customer service boost.
RSPCA
The RSPCA is the leading UK animal welfare charity, specializing in rescue, animal welfare and preventing animal cruelty.
Ageas
Ageas UK is an award-winning Personal, Commercial and Protection insurance provider in the UK.
Britannia Hotels
Britannia Hotels Group is he largest privately owned hotel chain in the UK.
Domestic & General
Domestic & General is the UK’s leading warranty specialist, providing warranty services for more than 7 million UK customers. Through its Fido knowledge management project, powered by Eptica, it has transformed customer service by centralizing knowledge.