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Birmingham City Council

Birmingham City Council is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone…

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base
Industry: Public Sector

The Works

The Works stocks books, toys, gifts, stationery and arts & crafts at discount prices, and sells over one million products every week. With 300 stores and an expanding online business, The Works serves over 22.5 million people every year.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Retail

AirAsia

Eptica Enables AirAsia to Reach New Heights for Social Customer Service.

Product: Eptica Customer Engagement Suite, Self-service, Social Media
Industry: Travel & Leisure

L'Occitane en Provence

For over 30 years, L'OCCITANE has drawn inspiration from Mediterranean art de vivre and traditional Provencal techniques to create natural beauty products.

Product: Email Management, Chat, Self-service
Industry: Retail

NHS BSA

The NHS Business Services Authority is a Special Health Authority and an Arms Length Body of the Department of Health which provides a range of critical central services to NHS organisations, NHS contractors, patients and the public.

Product: Eptica Customer Engagement Suite, Agent Knowledge Base, Self-service, Social Media
Industry: Public Sector

People Lottery

People's Postcode Lottery manages society lotteries on behalf of a range of charitable bodies, these lotteries support charities and good causes.

Product: Eptica Customer Engagement Suite
Industry: Other

Hastings Direct

Hastings Direct, a division of Hastings Insurance Services Limited, is a UK company providing insurance policies and related products by phone and on the internet.

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat, Fax-Letter-SMS, Self-service
Industry: Insurance

Brent Council

Brent Council’s call centre receives seven to eight thousand customer enquiries each month covering areas such as: Revenue and Benefits, Street Care and Environmental Health.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Other

Dixons Carphone

New multichannel knowledge base system helps Dixons’ KNOWHOW provide customer service boost.

Product: Eptica Customer Engagement Suite, Agent Knowledge Base
Industry: Retail

RSPCA

The RSPCA is the leading UK animal welfare charity, specializing in rescue, animal welfare and preventing animal cruelty.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Other

Ageas

Ageas UK is an award-winning Personal, Commercial and Protection insurance provider in the UK.

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
Industry: Insurance

Britannia Hotels

Britannia Hotels Group is he largest privately owned hotel chain in the UK.

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
Industry: Travel & Leisure

Domestic & General

Domestic & General is the UK’s leading warranty specialist, providing warranty services for more than 7 million UK customers. Through its Fido knowledge management project, powered by Eptica, it has transformed customer service by centralizing knowledge.

Product: Eptica Customer Engagement Suite, Agent Knowledge Base
Industry: Insurance