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Montblanc International
A pre-eminent luxury brand, Montblanc International’s products range from exquisite writing implements to watches and jewellery, supported by the highest levels of service.
AccorHotels Group
AccorHotels is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,500 hotels, resorts and residences across 100 different countries.
Allianz
Allianz is a global financial services provider with services predominantly in the insurance and asset management business. Allianz offers a wide range of insurance and fund products to over 88 million customers in over 70 countries.
Co-operative Energy
Co-op Energy is the alternative choice in the energy market, providing good value, simplicity and transparency with 100% renewable electricity as standard.
Birmingham City Council
Birmingham City Council is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to over 2.19 million emails and phone…
The Works
The Works stocks books, toys, gifts, stationery and arts & crafts at discount prices, and sells over one million products every week. With 300 stores and an expanding online business, The Works serves over 22.5 million people every year.
L'Occitane en Provence
For over 30 years, L'OCCITANE has drawn inspiration from Mediterranean art de vivre and traditional Provencal techniques to create natural beauty products.
NHS BSA
The NHS Business Services Authority is a Special Health Authority and an Arms Length Body of the Department of Health which provides a range of critical central services to NHS organisations, NHS contractors, patients and the public.
Hastings Direct
Hastings Direct, a division of Hastings Insurance Services Limited, is a UK company providing insurance policies and related products by phone and on the internet.
Brent Council
Brent Council’s call centre receives seven to eight thousand customer enquiries each month covering areas such as: Revenue and Benefits, Street Care and Environmental Health.
Dixons Carphone
New multichannel knowledge base system helps Dixons’ KNOWHOW provide customer service boost.
RSPCA
The RSPCA is the leading UK animal welfare charity, specializing in rescue, animal welfare and preventing animal cruelty.
Ageas
Ageas UK is an award-winning Personal, Commercial and Protection insurance provider in the UK.
Britannia Hotels
Britannia Hotels Group is he largest privately owned hotel chain in the UK.
Domestic & General
Domestic & General is the UK’s leading warranty specialist, providing warranty services for more than 7 million UK customers. Through its Fido knowledge management project, powered by Eptica, it has transformed customer service by centralizing knowledge.