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Ageas UK is an award-winning Personal, Commercial and Protection insurance provider in the UK.
Domestic & General is the UK’s leading warranty specialist, providing warranty services for more than 7 million UK customers. Through its Fido knowledge management project, powered by Eptica, it has transformed customer service by centralizing knowledge.
Hastings Direct, a division of Hastings Insurance Services Limited, is a UK company providing insurance policies and related products by phone and on the internet.
Brent Council’s call centre receives seven to eight thousand customer enquiries each month covering areas such as: Revenue and Benefits, Street Care and Environmental Health.
The RSPCA is the leading UK animal welfare charity, specializing in rescue, animal welfare and preventing animal cruelty.
New multichannel knowledge base system helps Dixons’ KNOWHOW provide customer service boost.
The Works stocks books, toys, gifts, stationery and arts & crafts at discount prices, and sells over one million products every week. With 300 stores and an expanding online business, The Works serves over 22.5 million people every year.
Britannia Hotels Group is he largest privately owned hotel chain in the UK.
For over 30 years, L'OCCITANE has drawn inspiration from Mediterranean art de vivre and traditional Provencal techniques to create natural beauty products.
A pre-eminent luxury brand, Montblanc International’s products range from exquisite writing implements to watches and jewellery, supported by the highest levels of service.