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AccorHotels Group
AccorHotels is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,500 hotels, resorts and residences across 100 different countries.
Allianz
Allianz is a global financial services provider with services predominantly in the insurance and asset management business. Allianz offers a wide range of insurance and fund products to over 88 million customers in over 70 countries.
Decathlon
Decathlon's main mission is to make sport accessible to as many people as they can. Founded in France in 1976, Decathlon has set about making the pleasure and benefit of sports available for everyone across the globe.
Co-operative Energy
Co-op Energy is the alternative choice in the energy market, providing good value, simplicity and transparency with 100% renewable electricity as standard.
New Look
The New Look story began in 1969 as a single fashion store in the UK. From there, they’ve grown to become a leading fast-fashion brand, with more than 500 stores in the UK and 300 plus across Europe, China and Asia.
Birmingham City Council
Birmingham City Council is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to over 2.19 million emails and phone…
The Works
The Works stocks books, toys, gifts, stationery and arts & crafts at discount prices, and sells over one million products every week. With 300 stores and an expanding online business, The Works serves over 22.5 million people every year.
AirAsia
Eptica Enables AirAsia to Reach New Heights for Social Customer Service.
L'Occitane en Provence
For over 30 years, L'OCCITANE has drawn inspiration from Mediterranean art de vivre and traditional Provencal techniques to create natural beauty products.
NHS BSA
The NHS Business Services Authority is a Special Health Authority and an Arms Length Body of the Department of Health which provides a range of critical central services to NHS organisations, NHS contractors, patients and the public.
People Lottery
People's Postcode Lottery manages society lotteries on behalf of a range of charitable bodies, these lotteries support charities and good causes.
Hastings Direct
Hastings Direct, a division of Hastings Insurance Services Limited, is a UK company providing insurance policies and related products by phone and on the internet.
Brent Council
Brent Council’s call centre receives seven to eight thousand customer enquiries each month covering areas such as: Revenue and Benefits, Street Care and Environmental Health.
Dixons Carphone
New multichannel knowledge base system helps Dixons’ KNOWHOW provide customer service boost.
RSPCA
The RSPCA is the leading UK animal welfare charity, specializing in rescue, animal welfare and preventing animal cruelty.
Ageas
Ageas UK is an award-winning Personal, Commercial and Protection insurance provider in the UK.
Britannia Hotels
Britannia Hotels Group is he largest privately owned hotel chain in the UK.
Domestic & General
Domestic & General is the UK’s leading warranty specialist, providing warranty services for more than 7 million UK customers. Through its Fido knowledge management project, powered by Eptica, it has transformed customer service by centralizing knowledge.