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AccorHotels Group

AccorHotels is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,500 hotels, resorts and residences across 100 different countries.

Product: Eptica Customer Engagement Suite, Email Management, Chat
Industry: Travel & Leisure

Allianz

Allianz is a global financial services provider with services predominantly in the insurance and asset management business. Allianz offers a wide range of insurance and fund products to over 88 million customers in over 70 countries.

Product: Eptica Customer Engagement Suite, Email Management, Self-service
Industry: Banking, Insurance

Decathlon

Decathlon's main mission is to make sport accessible to as many people as they can. Founded in France in 1976, Decathlon has set about making the pleasure and benefit of sports available for everyone across the globe.

Product: Eptica Customer Engagement Suite, Email Management, Chat, Self-service
Industry: Retail

Co-operative Energy

Co-op Energy is the alternative choice in the energy market, providing good value, simplicity and transparency with 100% renewable electricity as standard.

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base
Industry: Utilities

New Look

The New Look story began in 1969 as a single fashion store in the UK. From there, they’ve grown to become a leading fast-fashion brand, with more than 500 stores in the UK and 300 plus across Europe, China and Asia.

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat
Industry:

Birmingham City Council

Birmingham City Council is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to over 2.19 million emails and phone…

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base
Industry: Public Sector

The Works

The Works stocks books, toys, gifts, stationery and arts & crafts at discount prices, and sells over one million products every week. With 300 stores and an expanding online business, The Works serves over 22.5 million people every year.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Retail

AirAsia

Eptica Enables AirAsia to Reach New Heights for Social Customer Service.

Product: Eptica Customer Engagement Suite, Self-service, Social Media
Industry: Travel & Leisure

L'Occitane en Provence

For over 30 years, L'OCCITANE has drawn inspiration from Mediterranean art de vivre and traditional Provencal techniques to create natural beauty products.

Product: Email Management, Chat, Self-service
Industry: Retail

NHS BSA

The NHS Business Services Authority is a Special Health Authority and an Arms Length Body of the Department of Health which provides a range of critical central services to NHS organisations, NHS contractors, patients and the public.

Product: Eptica Customer Engagement Suite, Agent Knowledge Base, Self-service, Social Media
Industry: Public Sector

People Lottery

People's Postcode Lottery manages society lotteries on behalf of a range of charitable bodies, these lotteries support charities and good causes.

Product: Eptica Customer Engagement Suite
Industry: Other

Hastings Direct

Hastings Direct, a division of Hastings Insurance Services Limited, is a UK company providing insurance policies and related products by phone and on the internet.

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat, Fax-Letter-SMS, Self-service
Industry: Insurance

Brent Council

Brent Council’s call centre receives seven to eight thousand customer enquiries each month covering areas such as: Revenue and Benefits, Street Care and Environmental Health.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Other

Dixons Carphone

New multichannel knowledge base system helps Dixons’ KNOWHOW provide customer service boost.

Product: Eptica Customer Engagement Suite, Agent Knowledge Base
Industry: Retail

RSPCA

The RSPCA is the leading UK animal welfare charity, specializing in rescue, animal welfare and preventing animal cruelty.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Other

Ageas

Ageas UK is an award-winning Personal, Commercial and Protection insurance provider in the UK.

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
Industry: Insurance

Britannia Hotels

Britannia Hotels Group is he largest privately owned hotel chain in the UK.

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
Industry: Travel & Leisure

Domestic & General

Domestic & General is the UK’s leading warranty specialist, providing warranty services for more than 7 million UK customers. Through its Fido knowledge management project, powered by Eptica, it has transformed customer service by centralizing knowledge.

Product: Eptica Customer Engagement Suite, Agent Knowledge Base
Industry: Insurance