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Eptica and Prosodie-Capgemini extend partnership internationally; Follows successful three years of omnichannel customer service collaboration
By offering an integrated omnichannel solution capable of managing high volumes of interactions, the two technology partners have won major projects with several top French brands who wish to offer a more unified customer experience. In 2015, the partnership is expanding internationally, notably to the UK, US and Asia.
Boulogne Billancourt, 10 April 2015 – Prosodie-Capgemini, specialist in front office services, and multichannel customer interaction management software provider Eptica today celebrated three years of successful technology partnership. With a joint commitment to enable companies to provide a unified customer experience, irrespective of time, channel or a company’s internal organization, Prosodie-Capgemini and Eptica deliver a wholly integrated solution, capable of managing all voice/text interactions.
In the space of a year, the two technology partners have rolled out joint solutions to new clients, including Klesia, GFP, Total and VELUX. A dozen international projects are already underway including in the UK, Germany, US, Canada, and Singapore.
Prosodie-Capgemini chose to partner with Eptica due to its advanced expertise in inbound email management and the quality of its Web Self-service solution.
Eptica’s multichannel solutions are based on an intelligent knowledge base and linguistic technology, making contact agents’ work considerably easier while also guaranteeing the quality and consistency of responses provided.
Eptica’s solutions have been seamlessly integrated into Odigo, Prosodie-Capgemini’s unified multichannel interaction management solution. The cloud-based Odigo solution coordinates all types of interaction, whether voice or digital, offering companies a 360° view of their customer contacts, facilitating efficient incoming and outgoing traffic management.
“We share with Prosodie-Capgemini the same vision of a unified omnichannel customer experience. Our technologies are robust and complementary. Thanks to this partnership, we can combine our online multichannel customer interaction management platform, with the telephone channel, providing our clients with a completely unified solution, based on automatic natural language processing. We are proud of the success of our joint solutions and expertise, both in France and internationally,” said Olivier Njamfa, CEO and Co-founder of Eptica.
“The synergy of our two companies reinforces our mission to be a digital accelerator and operator. In addition to making the customer experience seamless and personalized, our partnership allows us to support large-scale digital transformation projects in France and abroad”, concludes Olivier Waton, Alliance & Partner Manager at Prosodie-Capgemini.
Since July 2011, Prosodie-Capgemini has been a subsidiary of the Capgemini Group specializing in designing and hosting Front Office services. Prosodie-Capgemini’s solutions are based on innovative proprietary technologies adapted to every stage of the users’ digital experience. These services are proposed in Cloud mode and in real-time thanks to a highly available and secure technical platform. Prosodie-Capgemini benefits from the international dimension of Capgemini to deploy its offer alongside the Group’s other entities.
For more information: http://www.prosodie.com.