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Date : 06/27/2008

Eptica launches Eptica Express™: the first Email Management Solution dedicated to SMEs

Eptica, the European leader in web self-service and email management has launched Eptica Express™, an email management solution dedicated to SMEs.

Eptica Express optimises inbound email management and improves customer service quality levels through the centralisation of emails into one single efficient queue, displaying queries according to competence level or query type. Eptica Express is an on-demand solution that requires only a simple internet connection, no hardware investment and is 100% compatible with existing systems.

Although 80% of Eptica's customer base is made up of larger enterprises, Eptica understood that SMEs were also experiencing huge increases in online requests due to the rise in the internet as a communication channel between a business and its customers. Eptica Express was developed as a tool to equal those used by larger Eptica customers, but with the price and functionality adapted to the needs of the SME. The absence of any specific solution addressing these business needs for the smaller enterprise, gave Eptica impetus to develop Eptica Express.

The solution allows SMEs to manage customers enquiries promptly and efficiently. It provides a choice of template responses organised in a knowledge tree structure and a detailed customer history with 100% tracking of all enquiries. Real-time or deferred reports on volumes, productivity, query topics and most frequently used responses are also available.

Paul Barnes, managing director Eptica UK and Ireland commented: “Today, it is not enough of a differentiator for small businesses to simply have good products and competitive prices. They must also be reactive and maintain exemplary customer service.” Barnes continued: “Eptica's acquired experience in email management for larger enterprises, together with the evolution of the internet market, naturally led us to develop a solution dedicated to SMEs".

For Eptica press information, contact:
jd marketing
Kate Smyth
kates@jdmarketing.co.uk
T:+ 44(0) 20 8297 5388
Eptica:
Clare McRobbie
mcrobbie@eptica.com
+44 (0)118 949 7072 or +44 (0)7769 978351
 
About Eptica
Eptica is the leading European provider of multi-channel customer interaction software and is ranked on the 2007 Deloitte Technology Fast 500 EMEA.
 
Thanks to its in-house or on-demand SaaS solutions, Eptica allows more than 200 companies to deliver consistent, managed service across all channels (web, email, chat, fax, letter and SMS). These web based applications enable dramatically improved customer experience and business effectiveness. Eptica has many clients, including: Fnac (FR), La Redoute (FR & UK), Crédit Agricole (FR), Maaf (FR), Insee (FR), Transport For London (UK), Edition Atlas (Switzerland), Hotels.com (UK & Spain), Verbaudet (FR & Germany), Skynet (BE), Proxi (BE), etc.
 
Eptica has offices in the UK and France and operates worldwide through its network of partners. For more information please visit: www.eptica.com.