Eptica raises £5.7 million in funding round and welcomes new investor Auriga Partners
Major investment accelerates international expansion for multi-channel customer interaction software provider
Reading, 19th April 2012: Eptica, the leading European solution for Multi channel Customer Interaction Management, today announced a new £5.7 million funding round, which will be used to strengthen product development and accelerate international expansion, particularly in the UK, France and Asia. The funding comes from new shareholder Auriga Partners, alongside existing investor Omnes Capital (formerly Crédit Agricole Private Equity).
This major investment, against the backdrop of the current economic landscape, demonstrates the strength of Eptica’s multi channel customer interaction suite which increases revenues, reduces costs and improves quality of service by making customer service more efficient and joined-up across a company’s many customer channels, including the Internet, social media and mobile devices.
“Eptica is a leading player in its market and shows strong potential to develop further, making it a clear fit with Auriga Partners’ investment strategy. We are pleased to support Eptica’s growth and to work with it on future expansion and potential acquisitions,” said Nicolas Tcherdakoff, Partner, Auriga Partners.
Since its formation in 2001, Eptica has grown rapidly in Europe and Asia. 2011 revenues were £5.15 million, with international revenues representing 40% of turnover, and UK sales up 17%. Profitable since 2008, Eptica has achieved annual organic growth of 37% since 2005.
“We are delighted to have invested in Eptica since 2003 and are enthusiastic about its next stage of development and the value this will create. In ten years the company has demonstrated a strong ability to innovate and lead its market by delivering solutions that meet the changing needs of companies and their customers,” said Christian Claussen, Senior Partner, Venture Capital, Omnes Capital.
Eptica’s technology is available in 26 languages and guarantees consistent, high quality customer service. The company’s strengths have been recognised by inclusion in the Gartner Web Customer Service Quadrant in both 2010 and 2011.
“Today marks an exciting moment in Eptica’s development and we are proud to be supported by such renowned investors. We’re now able to build on our previous success and embark on a new phase of growth that enables us to embrace the growing market opportunity around the world,” said Olivier Njamfa, CEO and President, Eptica.
More than 370 organisations in 15 countries use Eptica to deliver excellent customer service while reducing and controlling costs. In 2011, Eptica signed 26 new customers, including Debenhams, TUI, New Look, Direct Wines and Travel Jigsaw in the UK, Auchan China, and ANCV, Darty, Guy Degrenne, Metro, Pagesjaunes and Quiksilver in France.
Additionally, an increasing number of existing customers, including AirAsia and leading retailers Vertbaudet, Fnac, RueDuCommerce and La Redoute rely on Eptica’s Social Media Interaction Management Suite to manage these vital new customer service channels.
Eptica was advised by Marc Oiknine at Alpha Capital on the financial aspects of the fundraising and by SB Avocats on the legal elements. Law firm Pinot de Villechenon acted for Auriga on the transaction.
Eptica was founded in 2001 by Olivier Njamfa and Thierry Gandilhon and is a spin-off from EADS. It currently has 47 staff in offices in France, the UK and Singapore.
Eptica secured first funding in 2002, with Omnes Capital investing in its second round in July 2003. A third funding round in 2005 raised €2 million to enable expansion and the opening of offices in the UK and Singapore. This is its fourth funding round.