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Date : 11/18/2010

Excellence in Multichannel Customer Service Celebrated at Eptica Customer Service Innovation Awards 2010

UK customer service best practice has been recognised at the Eptica Customer Service Innovation Awards

UK customer service best practice has been recognised at the Eptica Customer Service Innovation Awards.

‘Further Mile’ Award 2010 – Haven

Haven scooped the Eptica ‘Further Mile’ Award 2010 for the significant results the company achieved in managing inbound enquiries to its contact centre through optimising the customer’s online experience.

From left to right: Paul Barnes, UK & Eire MD, Eptica with Zoe Green, Sales Manager, Haven

Online Customer Service – Republic

Republic won the award for Online Customer Service. Republic.co.uk has adopted a self-service approach on its Top 10 Hitwise ecommerce site making the answers to customers’ questions easily accessible and instantly available online.

From left to right: Paul Barnes, Eptica with Sharon Biltcliffe, Customer Service Manager, Republic

Best Service Improvement Project – Capita

Capita won the award for Best Service Improvement Project for the efficiencies and quality of service enhancements it delivered to a major public sector contract.

From left to right: Paul Barnes, UK & Eire MD, Eptica with Jim Gibbs, Operations Director, Capita and Steven Gentle Operational Transition Manager
 

Multi-channel Customer Service - Shop Direct Group Contact Centres

Duncan Edwards collects the Multichannel Customer Service Award for multichannel innovation.

From left to right: Paul Barnes, Eptica with Duncan Edwards, Change Programme Manager, Shop Direct Group Contact Centres

Dee Roche, European Marketing Director at Eptica, commented: “With these awards we wanted to champion innovation within customer service and highlight the fantastic work that our customers are undertaking.”