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The Importance of Agile Knowledge

While the need for dynamic knowledge is not new, the current crisis makes it even more vital. Things are changing rapidly in a very fluid situation and consumers want the reassurance that accurate, up-to-date answers to their questions bring.

 

Research for this whitepaper found that consumers are contacting brands 25% more during the COVID-19 pandemic lockdown and that 58% are seeking reassurance from brands.

 

Given the growing business importance of knowledge, this whitepaper explains how to successfully deliver agile knowledge in the current crisis and beyond.

 

 

 

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