Banking
Eptica Email Management
Delivering great email customer service can reduce your service costs by half.
Eptica Self-service
Improve online customer experience. Dramatically reduce inbound calls and emails.
Eptica Agent Knowledge Base
Improves first contact resolution and consistency of agents’ answers.
Eptica Multichannel Customer Engagement Suite
Find out how Eptica’s multilingual Customer Engagement Suite transforms customer service
UK Insurance Multichannel Customer Experience Study 2015
Eptica evaluated 10 insurance company websites from across the general. motor, home, life and pet sectors. We invite you to download the full study with full analysis, infographics and a best practice guide to improving Customer Experience.