Infographic | US Insurance Eptica Multichannel Customer Experience Study
Are insurers failing to deliver on digital customer experience?
Insurance
Domestic & General
Domestic & General is the UK’s leading warranty specialist and provides warranty services for more than 7 million customers
US Eptica Insurance Multichannel Customer Experience Study
We evaluated 100 leading US insurers, spread across ten sectors, on their ability to provide answers to routine questions via email, the web, chat, Facebook and Twitter...
Eptica Email Management
Delivering great email customer service can reduce your service costs by half.
Video: Carol Nash
Carol Nash is a leading and pioneering motorcycle insurance specialist providing cover for around 240,000 motorcycles and scooters. To give you some perspective, that’s equivalent to about one in four of all UK road licensed machines!
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Hastings Direct
- Industry : Insurance
- Product : Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat, Fax-Letter-SMS, Self-service
- Country : United Kingdom
Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform
Infographic | 2017 UK Insurance Customer Conversations Study
UK insurance customer service worsening, with 68% of queries left unanswered on digital channels
Eptica Self-service
Improve online customer experience. Dramatically reduce inbound calls and emails.
2017 UK Insurance Customer Conversations Study
20 leading UK retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook, along with 1000 consumers...
Eptica Agent Knowledge Base
Improves first contact resolution and consistency of agents’ answers.