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Date : 08/09/2000

MATRAnet's M>WebTouch Software to Complement Intel® Web Appliance Product Family Suite

MATRAnet's M>WebTouch Software to provide interactive customer assistance with new, consumer-focused Internet access product

Redwood Shores, CA August 9, 2000 - MATRAnet, the leading supplier of Enterprise Relationship Management (ERM) solutions, has collaborated with Intel to provide service providers with an option for real-time online customer assistance for the Intel® Web Appliance Product Family. The Intel Web Appliance Product Family is made up of the Intel® Dot.Station web appliances, the Intel ® System Management Suite, and the Intel® Services Building Blocks. MATRAnet's M>WebTouch software will enable service providers on the Internet to offer personalized Web-based customer interaction and immediate, personal attention to prospective customers as they navigate the service provider's web site using the Intel Dot.Station web appliance.

"As use of the Internet proliferates, so will the demand for comprehensive tools that are both electronically sophisticated and manageable by the average consumer," MATRAnet CEO Fabrice Bourdeix said. "MATRAnet's M>WebTouch will enable an option for service providers who offer the Intel Dot.Station web appliance to maintain the highest level of customer service for Internet users of all backgrounds and experiences," Bourdeix said.

"Interactive customer service and support adds a human touch critical to building customer relationships, and to increasing customer loyalty and satisfaction of new and existing online users. This is in line with Intel's goal to enable consumers with an easy, friendly way to get on line with our Intel Dot.Station web appliance," reports Claude Leglise, vice president, Intel Architecture Group and general manager of the Home Products Group.

Designed to meet the needs and expectations of consumers and service providers, MATRAnet's M>WebTouch will be offered as an optional service of the Intel Web Appliance Product Family.

MATRAnet will demonstrate the M>WebTouch 3.0 product at the Intel booth (#417) for Telecom Business 2000 from August 9-11 at the Jacob K. Javits Convention Center in New York City.