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Recent press clippings

February 2019

Why empathy is vital to successful customer service interactions

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December 2018

4 areas where VoC programmes need to change

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November 2018

Not Dealing With Failure Demand Is Hurting Your Customer Experience

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November 2018

Listen up! Brands Ignoring Voice of the Customer, Research Reveals

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October 2018

The best digital marketing stats we’ve seen this week

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October 2018

How Automation Can Boost CX and Efficiency

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