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Recent press clippings

March 2019

How best to engage consumers: Facebook and the web or good old fashioned email?

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March 2019

Challenges of Using Social Media for Customer Services

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February 2019

The 4 drawbacks of relying on surveys for VoC

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February 2019

Why empathy is vital to successful customer service interactions

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November 2018

Not Dealing With Failure Demand Is Hurting Your Customer Experience

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November 2018

Listen up! Brands Ignoring Voice of the Customer, Research Reveals

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