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Recent press clippings

May 2019

Twitter and Facebook are the worst channels for fashion retail customer service

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May 2019

Warning for Retailers who Neglect Social Media Channels

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April 2019

UK Consumers Switch Brands If Trust Breaks Down

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April 2019

How to drive loyalty with meaningful conversations

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March 2019

Three Attributes of Best-in-Class Customer Listening

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March 2019

How best to engage consumers: Facebook and the web or good old fashioned email?

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