vecko

Let your customers transform your company and drive benefits

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Access Customer Intelligence

Improve CX continuously

Return on Investment

Generate immediate ROI

vecko pinpoints action plans and empowers organisations and their employees to embed customer intelligence into their daily decisions.

vecko delivers information, ideas and tools to make every customer experience a memorable one.

Collect the complete voice of the customer across the entire customer journey
  • vecko is a multichannel solution which easily integrates with all conversational platforms and feedback programmes.
  • vecko collects the complete voice of the customer, analysing customer conversations in real-time as well as brand-administered feedback: chat, email, speech to text, social media, satisfaction surveys.
Analyse what customers say
  • vecko guarantees more than 95% reliability of customer conversation analysis through the use of embedded AI, providing real, actionable customer insight on patterns, emotions, risks of churn, intent, etc.
  • The acquired customer knowledge smoothly feeds the CRM data
Improve your customers’ mood through emotional intelligence

The only solution to successfully analyse emotions in the voice of the customer !

 

  • vecko provides new dashboards which determine the proportion of each key emotion aroused in your customers: fear, disappointment, anger, satisfaction, astonishment, surprise, etc.
  • Through customer conversation analysis, vecko uncovers the real reason behind these emotions, enabling their improved management: reduce those emotions which generate churn and increase the positive ones which lead to customer loyalty and stimulate buying behaviour.
Share action plans across the entire organisation
  • Build customer loyalty by improving your scores (CSAT, LTR, NPS, etc).
  • Work together to improve the customer experience: through simple to use dashboards and built-in alerting, all departments can identify tactical and strategic priority actions.

Resources

Case Study: Crédit Agricole Consumer Finance

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Voice of the Customer Best Practice Guide

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Unlocking customer insight with technology

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Trusted by leading Brands and organisations

Introducing a new era of customer intelligence, vecko helps brands create memorable experiences for happy and loyal customers.