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Case studies

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Crédit Agricole Consumer Finance

With over 9 million customers globally, Crédit Agricole Consumer Finance developed a Customer Intelligence Program to identify faults and disruption points along the customer journey in order to improve CX and retention and to grow revenues…

Product: vecko
Industry: Banking

Charities Aid Foundation (CAF)

Charities Aid Foundation (CAF) is one of Europe’s largest charitable foundations, producing research on charities, developing policy ideas and working to help good causes thrive. CAF had two objectives when it came to customer service, to improve...

Product: Email Management, Eptica Customer Engagement Suite
Industry: Other

L’Occitane Group

Deployed in 17 countries, the Eptica solution covers both automated and augmented conversations: self-service, email, social networks and chat. L’Occitane uses Eptica’s shared knowledge base which is integrated into all digital channels and the telephone…

Product: Agent Knowledge Base, Chat, Email Management, Eptica Customer Engagement Suite, Self-service, Social Media
Industry: Retail

Carole Nash

Carole Nash is committed to meeting customer needs and wanted a faster, more efficient way of delivering customer service that maximised staff time and made the quotation process straightforward yet compliant...

Product: Email Management, Eptica Customer Engagement Suite, Self-service
Industry: Insurance

Video: Carol Nash

Carol Nash is a leading and pioneering motorcycle insurance specialist providing cover for around 240,000 motorcycles and scooters. To give you some perspective, that’s equivalent to about one in four of all UK road licensed machines!

Product: Email Management, Eptica Customer Engagement Suite
Industry: Insurance

Ageas Retail Intermediary

Part of Ageas UK, a leading provider of awarding-winning insurance solutions, Ageas Retail Intermediary (ARI) operates as an insurance intermediary within the personal lines insurance market. A key ARI brand is Kwik-Fit Insurance Services (KFIS) which...

Product: Email Management, Eptica Customer Engagement Suite, Fax-Letter-SMS
Industry: Insurance

Britannia Hotels

Britannia Hotels Group, the largest privately owned hotel chain in the UK, has streamlined its reservation process using Eptica Email and Fax processing technology to cut hotel reservation and customer service costs.

Product: Email Management, Eptica Customer Engagement Suite, Fax-Letter-SMS
Industry: Travel & Leisure

RSPCA

RSPCA has slashed the time it takes to respond to cases of animal cruelty reported through its website, from days to a matter of minutes, after investing in advanced email management technology from Eptica.

Product: Email Management
Industry: Other

Domestic & General

Domestic & General is the UK’s leading warranty specialist and provides warranty services for more than 7 million customers

Product: Agent Knowledge Base
Industry: Insurance