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Every day, Montblanc’s ambassadors help customers by telephone, email or web chat. However, the luxury brand saw that an increasing number of the queries were low-level repetitive questions, which was putting pressure on service levels…
Crédit Agricole Consumer Finance
With over 9 million customers globally, Crédit Agricole Consumer Finance developed a Customer Intelligence Program to identify faults and disruption points along the customer journey in order to improve CX and retention and to grow revenues…
Charities Aid Foundation (CAF)
Charities Aid Foundation (CAF) is one of Europe’s largest charitable foundations, producing research on charities, developing policy ideas and working to help good causes thrive. CAF had two objectives when it came to customer service, to improve...
Deployed in 17 countries, the Eptica solution covers both automated and augmented conversations: self-service, email, social networks and chat. L’Occitane uses Eptica’s shared knowledge base which is integrated into all digital channels and the telephone…
Birmingham City Council
Birmingham City Council is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone…
NHS Business Services Authority
The NHS Business Services Authority provides a range of critical central services to NHS organisations, NHS contractors, patients and the public. Delivering the highest levels of service efficiently is at the heart of it’s strategy…
Carole Nash is committed to meeting customer needs and wanted a faster, more efficient way of delivering customer service that maximised staff time and made the quotation process straightforward yet compliant...
Video: Co-operative Energy
Co-operative Energy is the alternative choice in the energy market, providing good value, simplicity and transparency.
Video: Carol Nash
Carol Nash is a leading and pioneering motorcycle insurance specialist providing cover for around 240,000 motorcycles and scooters. To give you some perspective, that’s equivalent to about one in four of all UK road licensed machines!
Ageas Retail Intermediary
Part of Ageas UK, a leading provider of awarding-winning insurance solutions, Ageas Retail Intermediary (ARI) operates as an insurance intermediary within the personal lines insurance market. A key ARI brand is Kwik-Fit Insurance Services (KFIS) which...
Britannia Hotels Group, the largest privately owned hotel chain in the UK, has streamlined its reservation process using Eptica Email and Fax processing technology to cut hotel reservation and customer service costs.
RSPCA has slashed the time it takes to respond to cases of animal cruelty reported through its website, from days to a matter of minutes, after investing in advanced email management technology from Eptica.
Domestic & General
Domestic & General is the UK’s leading warranty specialist and provides warranty services for more than 7 million customers