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Case studies

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Birmingham City Council

Birmingham City Council is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone…

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base
Industry: Public Sector

NHS Business Services Authority

The NHS Business Services Authority provides a range of critical central services to NHS organisations, NHS contractors, patients and the public. Delivering the highest levels of service efficiently is at the heart of it’s strategy…

Product: Eptica Customer Engagement Suite, Agent Knowledge Base, Self-service
Industry: Public Sector

Carol Nash

Carole Nash is committed to meeting customer needs and wanted a faster, more efficient way of delivering customer service that maximised staff time and made the quotation process straightforward yet compliant...

Product: Eptica Customer Engagement Suite, Email Management
Industry: Insurance

Video: New Look

New Look is an international multichannel retail brand, offering exciting, on-trend, value-fashion for women, men and teenage girls, and is the UK’s No. 1 retailer for women under 35...

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat
Industry: Retail

Video: Co-operative Energy

Co-operative Energy is the alternative choice in the energy market, providing good value, simplicity and transparency.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Utilities

Video: Carol Nash

Carol Nash is a leading and pioneering motorcycle insurance specialist providing cover for around 240,000 motorcycles and scooters. To give you some perspective, that’s equivalent to about one in four of all UK road licensed machines!

Product: Eptica Customer Engagement Suite, Email Management
Industry: Insurance

Ageas Retail Intermediary

Part of Ageas UK, a leading provider of awarding-winning insurance solutions, Ageas Retail Intermediary (ARI) operates as an insurance intermediary within the personal lines insurance market. A key ARI brand is Kwik-Fit Insurance Services (KFIS) which...

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
Industry: Insurance

L'Occitane en Provence

L’Occitane en Provence, the French beauty product and fragrance brand founded in 1976, manufactures and sells natural and organic cosmetics and well-being products all around the world.

Product: Eptica Customer Engagement Suite, Email Management, Chat, Self-service, Social Media
Industry: Retail, Other

Britannia Hotels

Britannia Hotels Group, the largest privately owned hotel chain in the UK, has streamlined its reservation process using Eptica Email and Fax processing technology to cut hotel reservation and customer service costs.

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
Industry: Travel & Leisure

RSPCA

RSPCA has slashed the time it takes to respond to cases of animal cruelty reported through its website, from days to a matter of minutes, after investing in advanced email management technology from Eptica.

Product: Email Management
Industry: Other

Domestic & General

Domestic & General is the UK’s leading warranty specialist and provides warranty services for more than 7 million customers

Product: Agent Knowledge Base
Industry: Insurance