Customer support


Customer support

You are here

Eptica Support aims to provide customers with the highest caliber of technical assistance. Our support team knows Eptica’s solutions inside and out and is ready to help with your queries.



Vulnerability Statement CVE-2021-4428

We inform you that following the report of a flaw in log4j under the reference CVE-2021-44228, we have proceeded to the verification of our products and components. Our logging support does not use log4j for ES, EEA, ESS, ECA, ELP, ELS products. This vulnerability may nevertheless be present in version 10 of Eptica Search Engine (ESE).

ESE version 10 is used in the Engagement Suite in version 9.6 and includes a third-party component called ElasticSearch. This component is not exposed on the internet, so there was no impact, we nevertheless applied a precautionary setting from Friday December 10 in the evening in order to secure this component on all our hosted instances.


If your Eptica instance is in a version lower than 9.6, so it is not affected by this vulnerability. If you have any questions about this, you can contact via the options below.




The Eptica Support service is available during office hours. Eptica can also provide an enhanced service which is available 24 hours a day, 7 days a week.

Our goal is to make it easy for you to get the help you need via these options:


Eptica Self-Service

You can access Eptica Self-service for Customers via your account.



Send an email by completing this contact form with your query.



United Kingdom: +44 (0) 118 380 0734
Singapore: +65 6832 5134
France: +33 (0) 1 47 12 68 94