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Solutions

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Conversational and collaborative solutions to enhance CX:
increase customer satisfaction, reduce costs, and drive sales.

 

Eptica, part of Enghouse Interactive, offers a large choice of software solutions that enable Contact Centres to leverage meaningful, daily customer interactions, whatever the channel.

Multi-channel communications

Manage all our contact channels and boost your contact center performance.

Digital conversation

Automate your digital conversations and empower your agents.

Video conversations

Enhance your customer relation and ease collaboration with high-quality video interactions.

Voice of Customer

Develop your customer intelligence and optimize experience throughout the customer journey.