Eptica Agent Knowledge Base
Improves first contact resolution and consistency of agents’ answers.
United Kingdom
Infographic | 2017 UK Retail Customer Conversations Study
UK retail customer experience failing to improve with nearly 50% of queries left unanswered...
2019 Digital Customer Experience Study
We evaluated 50 UK brands on their ability to respond to routine questions on the web, email, Facebook, Twitter, and chat and surveyed 1,000 consumers on their attitudes to customer experience and trust. Full report with infographics, and more, available