3 ways to create a consistent, omnichannel experience (and why it matters)

Published on: June 03, 2020
Author: Guest author: Blake Morgan

Today, customers demand a seamless experience from companies – whatever channel they use to make contact. How can businesses respond and meet this vital need?

In our latest guest blog post noted CX expert and futurist Blake Morgan outlines why creating an omnichannel experience matters and gives three areas to focus on to get started:

  1. Start internally by breaking down departmental silos
  2. Spend time to listen and understand your customers and their needs
  3. Keep evolving – use feedback to drive constant customer service improvements

Find out more by reading the whole blog post here on the site of Eptica’s parent company Enghouse Interactive.

Tags: CX, Customer experience, listening, feedback, Customer Service, Blake Morgan, multichannel, consistent, Enghouse, Eptica
Categories: Best Practice

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