Remote Working 2.0: Optimising Contact Centres

Published on: October 16, 2020
Author: Pauline Ashenden - Demand Generation Manager

Lockdowns caused by the pandemic led to contact centres switching to remote working for their agents, often overnight. But as businesses look forward the solutions they quickly put in place to enable remote working may no longer meet their ongoing needs. How can they plan for remote working 2.0?  


Our latest blog explores the trends that are driving remote working, with a focus on the four areas that organisations need to focus on – innovation, monitoring and management, performance and security – if they are to successfully embrace remote working for the long-term.  


To find out more read the full post on our parent company Enghouse Interactive’s website. 

Tags: Cloud Contact Centre, remote working, agent performance, agent wellbeing
Categories: Best Practice, Trends & Markets

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