Self-service and its importance to greater customer satisfaction

Published on: October 13, 2020
Author: Pauline Ashenden - Demand Generation Manager

Consumers rank getting fast answers as one of their top requirements when it comes to customer service – and more and more of them are happy to find these answers themselves through self-service, either online or through the telephone. At the same time effective self-service benefits businesses, increasing efficiency and freeing up resources to focus on more complex, added-value interactions.

How can organisations put in place the right strategy for self-service to boost satisfaction and efficiency? Our latest blog outlines the key benefits of self-service and how to deploy it effectively. Read the full post on our parent company Enghouse Interactive’s blog here.

Tags: self-service, Customer Service, staff satisfaction, deeper insight, Contact Babel
Categories: Product

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