Eptica evaluated 10 insurance company websites from across the general. motor, home, life and pet sectors. We invite you to download the full study with full analysis, infographics and a best practice guide to improving Customer Experience.
To better understand the current usage of Voice of the Customer solutions, Engage Business Media surveyed a range of UK businesses via online research in Q4 2018.
Britannia Hotels Group, the largest privately owned hotel chain in the UK, has streamlined its reservation process using Eptica Email and Fax processing technology to cut hotel reservation and customer service costs.
Carol Nash is a leading and pioneering motorcycle insurance specialist providing cover for around 240,000 motorcycles and scooters. To give you some perspective, that’s equivalent to about one in four of all UK road licensed machines!
A handy snapshot of the key findings from the our Digital Trust Study which evaluated 50 UK brands in 5 sectors and surveyed consumers on their attitudes to CX and trust
Improves first contact resolution and consistency of agents’ answers.
UK retail customer experience failing to improve with nearly 50% of queries left unanswered...
We evaluated 50 UK brands on their ability to respond to routine questions on the web, email, Facebook, Twitter, and chat and surveyed 1,000 consumers on their attitudes to customer experience and trust. Full report with infographics, and more, available
New report available: 40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat and Twitter. Infographic also available.
40 leading UK retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook, along with 1000 consumers...