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Events

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Please register for upcoming events or view our archive of past events for further information.

2017 Customer Engagement Summit

November 13 2017 | London

See Eptica in action at the 6th Customer Engagement Summit, an event designed to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty and business performance and profitability.

2017 Call Centre & Customer Services Summit

18th-19th September 2017 | Manchester

This summit is an amazing opportunity for collaboration between those working in the industry, and those who provide the latest and greatest products and services to contact centre and customer service professionals…

Customer Engagement Transformation Conference

July 6th, 2017 | London

Eptica are exhibiting at the 2017 'Customer Engagement Transformation Conference'. Now in its 3rd year this event will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.

UKCCF London & South East Contact Centre Conference

June 23rd | London

Meet with Eptica at the 3rd annual Contact Centre Best Practice Conference, featuring keynotes from top industry figures, and thought-provoking roundtable discussions.

Digital Transformation Forum

June 8th, 2017 | London

Eptica CEO Olivier Njamfa will be a guest speaking at this French Chamber of Great Britain event “The new customers, or how the Internet has changed the way we do business and consume”. We invite you to join this session to see technology can help to sup

Gartner Customer Experience & Technologies Summit 2017

May 10th-11th, 2017 | London

See Eptica in action at the Gartner CX Summit. Customer experience is at the very top of everyone’s priority list in 2017 – from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs & more...

Webinar: Artificial Intelligence: Changing the CX Landscape

Webinar

Continuing improvements in AI technology are transforming how organizations are able to deliver customer experiences. However, simple machine learning, which digests millions of interactions to deliver the statistically strongest response is not enough...

Institute of Customer Service Annual Conference

March 7th, 2017 | London

The ICS Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. Eptica is pleased to be exhibiting at this event which draws hundreds of service professionals and business leaders together to learn...

CCW 2017

February 21st - 23rd, 2017 | Berlin

Eptica is proud to be exhibiting at CCW 2017. Taking in place in Berlin, this event will be Europe’s largest platform for knowledge transfer, networking, suppliers and service providers specializing in customer service and contact center management...

Franco-British Conference: Disrupt or Be Disrupted

21st November, 2016 | London

Eptica is proud to be an exhibitor at this conference organized by the French Chamber of Great Britain. The pace of change is accelerating & disruption is becoming the norm. So what will our world look like in 5, 10 or 50 years? Join us to find out more!

International Customer Relationship Excellence (CRE) & Innovation Expo Awards and Summit

June 2nd - 3rd, 2016 | Hong Kong

Organized by the Asia Pacific Customer Service Consortium (APCSC), this event aims to promote service quality and customer relationship excellence across the region, recognizing and rewarding companies, business units, teams, and individuals...

London and South East Contact Centre Conference 2016

May 20th, 2016 | London Heathrow

Covering over 2500 operations, the London and South East Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is pleased to be a Gold sponsor and will be hosting the roundtable 'Personalisation and Customer Experience'.

The Institute of Customer Service Annual Conference

March 1st, 2016 | London

Eptica is delighted to exhibit at the 2016 Institute of Customer Service Annual Conference, the UK’s biggest forum for customer service thought leadership and best practice...

Customer Engagement Summit

11/26/2015, London

Eptica is very pleased to be exhibiting at this customer experience event to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty and business performance and profitability.

Midlands Contact Centre Conference

10/16/2015, London

Covering over 680 operations, the Midlands Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is proud to be a Gold sponsor and will be hosting the roundtable 'Customer Experience'.

2015 APCCAL Expo and Conference and Regional Contact Center Symposium in Singapore

16th-18th September 2015

Eptica will be attending this year 2015 APCCAL Conference and Expo as well as the Symposium in Singapore.

London and South East Contact Centre Conference & Award 2015

05/21/2015

Covering over 1700 operations, the London and South East Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is pleased to be a Gold sponsor and will be hosting the roundtable 'Social Media'.

Connect 2015 - The Change Imperative

03/17/2015

Back for its 6th year, Connect 2015 offers invaluable networking opportunities for IT leaders. Eptica is delighted to be exhibiting in the Solutions Zone and participating in the seminar "Are Contact Centres facing extinction in the digital world?”.

Eptica will be attending the Customer Experience Exchange for Financial Services on 18th and 19th February 2014 in London

Between 18-19th February 2014 at Hilton London Syon Park

Eptica is Silver sponsor of the two day event, which will feature round table discussions, cutting edge case studies and practical workshops on Building Customer Trust & Driving Profitable Growth with a Holistic Customer Experience Strategy. The Customer.

Eptica at Call Centre Expo

In London on 3rd October 2013

Drawing on experience of working with leading brands AirAsia, Dixons, Ageas, The White Company, and L’Occitane en Provence, Eptica will share its expertise on how to create a business case for investing in technology to deliver more efficiency, better cus

LIVE WEBINAR: Latest Trends in Multi-Channel contact centres

Thursday 10th October 2013

The Multi-channel debate has moved on. With webchat, SMS and social media already in everyday use by consumers and contact centres alike - the question today isn’t what should you do about Multi-channel, but how you are managing it and are you maximising

WEBINAR: How to unlock revenue for your business with Proactive Web Chat

30th May at 9.30 BST

Web chat can make the difference between a sale and a lost customer - with proactive chat delivering a 105% return on investment and a 19% increase in Average Order Value, businesses today cannot afford to ignore this competitive advantage.

Eptica sponsors The Executive Customer Contact Exchange Event organised by IQPC

29-30th April 2013 at Carton House in Ireland

The Executive Customer Contact Exchange takes place between 29-30th April 2013 at Carton House in Ireland. Eptica is Silver sponsor of the two day event, which will feature round table discussions, cutting edge case studies, practical workshops and str...

WEBINAR: Retail Omnichannel Customer Experience: from buzz word to business case

8th May 2013

Customers are demanding better service through more and more channels and have little patience for roadblocks in the customer journey. 34% give up or go to a competitor after an unsuccessful website experience. Listen now to find out how to create a seam

Service in the Insurance Industry

Tuesday 19th or Thursday 21st February 2013

In the era of diminishing margins, increasing market competition and all time low customer loyalty, the insurance industry is at a critical juncture. Efficient contact centre and back office service delivery is critical to success. Join us on Tuesday ...

Eptica at Customer Engagement Day, 27th February 2013, Manchester

27th February at The Lowry Hotel - Manchester

The start of a whole new chapter How people, processes and technology combine to deliver seamless and consistent customer experiences across many channels and devices. -* Twitter & Facebook: Social media has proven its service delivery potential ...

Eptica Webinar: Multichannel Customer Service in the Insurance Industry

Tuesday 19th or Thursday 21st February 2013

In the era of diminishing margins, increasing market competition and all time low customer loyalty, the insurance industry is at a critical juncture. Efficient contact centre and back office service delivery is critical to success. Join us on Tuesday 19t

Eptica Webcast: Multichannel Customer Service: How to create an award winning customer experience

Tuesday, 11th December 2012

In an era of diminishing margins and a growing number of contact channels, delivering the highest standards of customer service is critical to success. Join us on Tuesday, 11th December 2012, to find out how to improve your customer service and achieve a

Eptica at CCA Annual Convention 2012

6th - 7th November 2012

Come to see us at the CCA Annual Convention to find out how Eptica can help you to manage a successful customer service strategy across multiple channels (Web, Social media, Mobile, Email and Chat)....

Multichannel Customer Experience Conference 2012

23rd October 2012

To succeed, in a world where ‘always connected’ consumers interact through multiple online and offline channels it is essential to be able to manage customer service in a truly multichannel way...

Webcast: Get your questions about Social Customer Service finally answered...

24th July 2012

Are you grappling with how to best use social media for customer service? In an era where consumers are increasingly using networks such as Facebook and Twitter to share their experiences, good and bad, how should you respond?...

Eptica CEO Olivier Njamfa presents at the APCSC Customer Relationship Excellence Summit 2012 in Hong Kong

June 2012

The Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit 2012 will be held in cosmopolitan Hong Kong on 13-14 June 2012. It provides an international platform to meet members of the Asia Pacific...

Eptica's managing Director, Paul Barnes, will be presenting at Call Centre and Customer Service Summit 2012

April 2012

The ability to respond to customers concerns is a powerful differentiator for improving their personal experience. If done correctly, it also provides an opportunity to drive sales. Today’s customers are fully engaged through one of your company’s...

RETAIL WEBCAST: ‘How to Future Proof your Customer Service’ to support eCommerce, Social and Mobile Commerce

April 2012

Customer service has always been and will continue to be crucial for winning and retaining customers. With the growing shift towards social commerce and e-commerce, today retailers need to cope with a high level of complexity, managing more channels...

WEBCAST: How to Achieve Successful Web, Social Media and Mobile Customer Service

March 2012

The ability to respond to customers concerns is a powerful differentiator for improving their personal experience. If done correctly, it also provides an opportunity to drive sales. Today’s customers are fully engaged through one of your company’s...

Eptica sponsor Institute of Customer Service UK Customer Satisfaction Awards 2012

March 2012

Come to see us at the ICS Conference to find out how Eptica can help you to manage a successful customer service strategy across multiple channels (Web, Social media, Mobile, Email and Chat)...

WEBCAST: How AirAsia Reached New Heights For Travel Customer Service

January 2012

The ability to respond to traveler concerns is a powerful differentiator for improving their personal experience. If done correctly, it also provides an opportunity to drive sales. Today’s travelers are fully engaged through one of your company’s...

WEBCAST - Top Ten Customer Service Trends for 2012

January 2012

Customer service has dramatically changed - shifting towards new channels such as online, mobile and social media. To make 2012 successful now is the time to review the issues that are shaping the future of customer service...

WEBCAST: Knowledge, the Holy Grail of multichannel service

November 2011

To succeed in a world where customers interact with organisations through multiple online and offline channels, it is essential to understand how to effectively manage customer service knowledge...

WEBCAST: Social Media Success; How to make Social Media a real channel of Customer Service

October 2011

Facebook has revolutionized the way people interact socially, it can also transform how you deliver customer service. Eptica will show you how Eptica Social Media Interaction Management will enable you to seize the opportunity of the social web to...

Eptica at Internet Retailing Conference 2011

August 2011

AirAsia may be a no frills airline operation but its customer experience is far from it. It believes in using the latest technology to reach out and communicate with its customers, fans and prospects wherever they are in their virtual or real-world...

Eptica at Asia Pacific Customer Service Leadership Summit 2011

May 2011

The exponential growth in social media has created one of the most disruptive and challenging times for organisations in managing their customer relationships. And if not managed differently, it is also poised to create one of the most expensive...

Webcast: Social Media Success - How to make Social Media a real channel of Customer Service.

February 2011

Facebook has revolutionized the way people interact socially, it can also transform how you deliver customer service. Eptica will show you how Eptica Social Media Interaction Management will enable you to seize the opportunity of the social web to...