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Please register for upcoming events or view our archive of past events for further information.
Are companies drowning in consumer queries? We invite you to join us and customer engagement expert Martin Hill-Wilson for the key findings of the UK Customer Experience Study, the key challenges of CX and making customer service a brand differentiator.
See Eptica in action at the 6th Customer Engagement Summit, an event designed to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty and business performance and profitability.
CCMA Sponsor Event. Eptica with partner Wren Data invite you to join this breakfast briefing to find out how using Intelligent Knowledge Management can drive fast and efficient Digital Self-Service across your Enterprise.
This summit is an amazing opportunity for collaboration between those working in the industry, and those who provide the latest and greatest products and services to contact centre and customer service professionals…
Eptica are exhibiting at the 2017 'Customer Engagement Transformation Conference'. Now in its 3rd year this event will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.
Meet with Eptica at the 3rd annual Contact Centre Best Practice Conference, featuring keynotes from top industry figures, and thought-provoking roundtable discussions.
Eptica CEO Olivier Njamfa will be a guest speaking at this French Chamber of Great Britain event “The new customers, or how the Internet has changed the way we do business and consume”. We invite you to join this session to see technology can help to sup
See Eptica in action at the Gartner CX Summit. Customer experience is at the very top of everyone’s priority list in 2017 – from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs & more...
Continuing improvements in AI technology are transforming how organizations are able to deliver customer experiences. However, simple machine learning, which digests millions of interactions to deliver the statistically strongest response is not enough...
The ICS Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. Eptica is pleased to be exhibiting at this event which draws hundreds of service professionals and business leaders together to learn...
Eptica is proud to be exhibiting at CCW 2017. Taking in place in Berlin, this event will be Europe’s largest platform for knowledge transfer, networking, suppliers and service providers specializing in customer service and contact center management...
Eptica is proud to be an exhibitor at this conference organized by the French Chamber of Great Britain. The pace of change is accelerating & disruption is becoming the norm. So what will our world look like in 5, 10 or 50 years? Join us to find out more!
Organized by the Asia Pacific Customer Service Consortium (APCSC), this event aims to promote service quality and customer relationship excellence across the region, recognizing and rewarding companies, business units, teams, and individuals...
Covering over 2500 operations, the London and South East Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is pleased to be a Gold sponsor and will be hosting the roundtable 'Personalisation and Customer Experience'.
Eptica is delighted to exhibit at the 2016 Institute of Customer Service Annual Conference, the UK’s biggest forum for customer service thought leadership and best practice...
Eptica is very pleased to be exhibiting at this customer experience event to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty and business performance and profitability.
Covering over 680 operations, the Midlands Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is proud to be a Gold sponsor and will be hosting the roundtable 'Customer Experience'.
Eptica will be attending this year 2015 APCCAL Conference and Expo as well as the Symposium in Singapore.
Covering over 1700 operations, the London and South East Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is pleased to be a Gold sponsor and will be hosting the roundtable 'Social Media'.
Back for its 6th year, Connect 2015 offers invaluable networking opportunities for IT leaders. Eptica is delighted to be exhibiting in the Solutions Zone and participating in the seminar "Are Contact Centres facing extinction in the digital world?”.
Eptica will be attending the Customer Experience Exchange for Financial Services on 18th and 19th February 2014 in London
Eptica is Silver sponsor of the two day event, which will feature round table discussions, cutting edge case studies and practical workshops on Building Customer Trust & Driving Profitable Growth with a Holistic Customer Experience Strategy. The Customer.