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Events

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Please register for upcoming events or view our archive of past events for further information.

Webinar: UK Brands and Digital Customer Experience in 2017

23 November 2017 | Noon | Webinar

Are companies drowning in consumer queries? We invite you to join us and customer engagement expert Martin Hill-Wilson for the key findings of the UK Customer Experience Study, the key challenges of CX and making customer service a brand differentiator.

2017 Customer Engagement Summit

November 13 2017 | London

See Eptica in action at the 6th Customer Engagement Summit, an event designed to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty and business performance and profitability.

Breakfast Briefing: Intelligent Knowledge Management

October 19 2017 | Dublin

CCMA Sponsor Event. Eptica with partner Wren Data invite you to join this breakfast briefing to find out how using Intelligent Knowledge Management can drive fast and efficient Digital Self-Service across your Enterprise.

2017 Call Centre & Customer Services Summit

18-19 September 2017 | Manchester

This summit is an amazing opportunity for collaboration between those working in the industry, and those who provide the latest and greatest products and services to contact centre and customer service professionals…

Customer Engagement Transformation Conference

6 July 2017 | London

Eptica are exhibiting at the 2017 'Customer Engagement Transformation Conference'. Now in its 3rd year this event will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.

UKCCF London & South East Contact Centre Conference

June 23 2017 | London

Meet with Eptica at the 3rd annual Contact Centre Best Practice Conference, featuring keynotes from top industry figures, and thought-provoking roundtable discussions.

Digital Transformation Forum

June 8 2017 | London

Eptica CEO Olivier Njamfa will be a guest speaking at this French Chamber of Great Britain event “The new customers, or how the Internet has changed the way we do business and consume”. We invite you to join this session to see technology can help to sup

Gartner Customer Experience & Technologies Summit 2017

May 10-11, 2017 | London

See Eptica in action at the Gartner CX Summit. Customer experience is at the very top of everyone’s priority list in 2017 – from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs & more...

Webinar: Artificial Intelligence: Changing the CX Landscape

Webinar

Continuing improvements in AI technology are transforming how organizations are able to deliver customer experiences. However, simple machine learning, which digests millions of interactions to deliver the statistically strongest response is not enough...

Institute of Customer Service Annual Conference

March 7 2017 | London

The ICS Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. Eptica is pleased to be exhibiting at this event which draws hundreds of service professionals and business leaders together to learn...

CCW 2017

February 21 - 23 2017 | Berlin

Eptica is proud to be exhibiting at CCW 2017. Taking in place in Berlin, this event will be Europe’s largest platform for knowledge transfer, networking, suppliers and service providers specializing in customer service and contact center management...

Franco-British Conference: Disrupt or Be Disrupted

21st November, 2016 | London

Eptica is proud to be an exhibitor at this conference organized by the French Chamber of Great Britain. The pace of change is accelerating & disruption is becoming the norm. So what will our world look like in 5, 10 or 50 years? Join us to find out more!

International Customer Relationship Excellence (CRE) & Innovation Expo Awards and Summit

June 2nd - 3rd, 2016 | Hong Kong

Organized by the Asia Pacific Customer Service Consortium (APCSC), this event aims to promote service quality and customer relationship excellence across the region, recognizing and rewarding companies, business units, teams, and individuals...

London and South East Contact Centre Conference 2016

May 20th, 2016 | London Heathrow

Covering over 2500 operations, the London and South East Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is pleased to be a Gold sponsor and will be hosting the roundtable 'Personalisation and Customer Experience'.

The Institute of Customer Service Annual Conference

March 1st 2016 | London

Eptica is delighted to exhibit at the 2016 Institute of Customer Service Annual Conference, the UK’s biggest forum for customer service thought leadership and best practice...

Customer Engagement Summit

11/26/2015, London

Eptica is very pleased to be exhibiting at this customer experience event to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty and business performance and profitability.

Midlands Contact Centre Conference

10/16/2015, London

Covering over 680 operations, the Midlands Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is proud to be a Gold sponsor and will be hosting the roundtable 'Customer Experience'.

2015 APCCAL Expo and Conference and Regional Contact Center Symposium in Singapore

16th-18th September 2015

Eptica will be attending this year 2015 APCCAL Conference and Expo as well as the Symposium in Singapore.

London and South East Contact Centre Conference & Award 2015

05/21/2015

Covering over 1700 operations, the London and South East Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is pleased to be a Gold sponsor and will be hosting the roundtable 'Social Media'.

Connect 2015 - The Change Imperative

03/17/2015

Back for its 6th year, Connect 2015 offers invaluable networking opportunities for IT leaders. Eptica is delighted to be exhibiting in the Solutions Zone and participating in the seminar "Are Contact Centres facing extinction in the digital world?”.

Eptica will be attending the Customer Experience Exchange for Financial Services on 18th and 19th February 2014 in London

Between 18-19th February 2014 at Hilton London Syon Park

Eptica is Silver sponsor of the two day event, which will feature round table discussions, cutting edge case studies and practical workshops on Building Customer Trust & Driving Profitable Growth with a Holistic Customer Experience Strategy. The Customer.