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About us

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We are passionate about enabling companies to place digital customer engagement at the heart of their strategy, driving not only excellent customer experience but also creating value across all operations.

Founded 16 years ago by CEO Olivier Njamfa, Eptica is a leading European technology company specialising in intelligent platforms for digital customer experience. We provide conversational and collaborative solutions powered by AI, transforming digital relationships between brands and individuals into meaningful conversations, improving daily life for everyone.

To help brands become truly conversational, our innovation makes the best use of AI and cognitive technologies for CX to enable them to:

  • Understand customers
  • Serve customers across all channels
  • Share the conversations with all in the organisation, not just the contact center
  • Enrich knowledge from every interaction
  • Analyse all conversations to collect insights on the perceptions of the brand

Today, more than 450 organisations worldwide, across all industries, rely on our customer service solutions on digital channels, including self service, knowledge base, email, chat and social media.

Eptica’s continuing innovation and strong performance has resulted in the company’s inclusion in Gartner Magic Quadrants for the last seven years.

As a leading provider of customer experience software in Europe, Eptica has always been focused on security and works hand in hand with its customers to ensure that personal data is protected and privacy safeguarded.

Eptica is preparing for the entry into force of General Data Protection Regulation. GDPR applies equally to organizations and their subcontractors, which includes software companies that provide solutions that store personal data.

 

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