Eptica

Conversational and collaborative solutions powered by AI to enhance digital CX

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Excel in first time resolution

Manage all digital interactions collaboratively

Improve your customer experience continuously

Specialising in Natural Language Processing (NLP), Eptica makes the best use of AI and cognitive technologies to manage your digital interactions and enhance your customer engagement.

Convenient 24/7 customer online self-Service
  • Help your customers help themselves by implementing  a dynamic self-service on your website to deliver a consistent, high quality and seamless experience.
  • Deflect and pre-empt low-value or repetitive queries so that your agents can focus their time on supporting customers with more complex or high-value requests.
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Email: the best personalised response, first time

Email remains a key and growing channel for customer service. Combining intelligent routing and automatic answer suggestion means your agents can increase their productivity, improve quality and accuracy as well as responding more quickly and consistently.

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Chat: real time, personal connections

Guide your customers to success through enhanced, personalized real-time service and support throughout their journey, when and where they need it most.

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Intelligent knowledge base: at the heart of delivering excellent CX

Implement a dynamic, centralised knowledge base. Integrate your knowledge across all channels, available to share with your staff and continuously enhanced by all on a daily basis through customer and agent interaction.

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Resources

Case Study: Montblanc

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2020 Digital Customer Experience Study

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Case Study: Birmingham City Council

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TRUSTED BY LEADING BRANDS AND ORGANISATIONS

From banking, insurance, retail, tourism to the public sector, organisations trust Eptica, an Enghouse Company to manage effectively their customer conversations.